Welcome awesome client!

I'm delighted that you have decided to work with me to create your brand new website.  It's going to be great fun and hopefully you'll be thrilled with the results.

Below yo'u’ll find some information about the design process, what to expect and how we’ll communicate.

Let's get started!


1

working hours

Throughout the process we will be communicating through Trello, a project management tool. It’s really simple to use and there’s a quick tutorial video below - so don’t panic! I’m also available through email if your question is urgent.

As I have a second job my hours of availability are slightly unusual, all times are UK.

Monday & Wednesday : 7pm - 9pm

Friday : 10am - 6pm

Saturday & Sunday: 10am - 1pm

All emails will be responded to during the hours above unless it’s urgent in which case I’ll get back to you ASAP.

If you’d like to schedule a video call at any time, please use the link below.


3

DESIGN PROCESS

Just to recap, this is what we’ll be doing over the next four weeks.

Pre-start:
Contract signed and first payment due
Watch project management training
Upload your website content (text + photos) to Google Drive

Web Design:
I review your initial questionnaire answers and notes from our call to create a website strategy
Sketching and wire-framing of homepage
Build live homepage
Send link to homepage for your comments.
Design out all other pages on live site
Send for review and comment
Complete final website revisions
Handover:
Final payment due
Site is transferred to your account
Handover the website: including any graphics created during the project, access to the post-completion client area, and a link to your tutorial videos so you can quickly get to know your new site
Site published and you’re live!


4

how we will communicate

As I mentioned above we will be using a project management tool called Trello to keep everything running smoothly. It’s very simple and I’ve recorded a quick video walk through below.


5

FEEDBACK TIPS

I really appreciate simple and straightforward feedback. It helps me clearly understand your thoughts and make the right changes to your designs, don’t worry about offending me!

Here are a few tips on providing awesome feedback:

  • Please make sure your feedback in our shared Trello board.

  • Try to use bullet points to break up your feedback.

  • Read over your feedback to make sure it’s clear and check that you’ve answered any questions I may have asked.

  • Post your feedback as a comment on the relevant Trello card instead of emailing me directly. Back and forth emails can get confusing but communicating in Trello will keep things organised!

  • If you have team members that would like to add their feedback, I kindly ask that you gather the feedback into one message. This stops everyone from getting confused and keeps the project organized.


6

FREQUENTLY ASKED QUESTIONS

Can I get an update on the site progress?
Of course. The first port of call will be your Trello board - check your emails for a link, or head to trello.com and log in to see the board. If you need more info, drop me an email.

How do I pay you?
Generally payments are made via PayPal invoice. I will send you an invoice when we are at that stage of a project for payment. Payments can also be accepted by bank transfer if required.

Will you show me how to update the site myself?
Absolutely! At the end of your project, there will be a page on your website (hidden from the public) with all of the video tutorials you need to allow you to update and maintain your site.

Will you send me the editable design files?
You will receive the graphic files for use on future projects however I do not include the editable files within this package. But if you do want them, let me know and I’ll create a separate invoice for the cost of these files.

Are you able to maintain the site for me?
I certainly can. I offer an hourly rate based maintenance package (£50/hr), so please drop me an email and we can discuss your requirements.

Sit back and relax while I work on your new site!